FAQs
General
1. What is 1881 Black & White Army?
We are a clothing brand inspired by Newcastle, offering high-quality apparel designed for passionate supporters.
2. Do you have a physical store?
No, we are an online-only store, but we occasionally collaborate on pop-ups and stock our products in select shops. Make sure you're signed up on email to be the first to know!
Orders & Shipping
3. How long will my order take to arrive?
All items are embroidered to order, so please allow 7 working days for production before your order is shipped. You will receive a shipping confirmation email once your order is dispatched.
4. Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary based on your location, which you will find at checkout.
5. Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email (if you have chosen this on your shipping option)
6. My order hasn’t arrived – what should I do?
If your order is delayed beyond the estimated timeframe, please contact us at info@blacknwhitearmy.com
Returns & Exchanges
7. Can I return or exchange an item?
No, we don't accept returns and exchanges but rest assured we always make sure your item is the best quality.
Products & Sizing
8. How do I know which size to order?
We have a size guide available on each product page to help you find the perfect fit.
11. Are your products officially licensed by Newcastle United?
No, we are an independent brand and not associated with Newcastle United. We are a fan-made brand!
12. How should I wash my clothing?
For best results, we recommend washing at 30°C inside out and avoiding tumble drying to maintain quality.
Discounts & Promotions
13. Do you offer any discounts?
We occasionally run exclusive discounts and promotions. Sign up for our emails to stay updated!
14. Can I use more than one discount code?
Only one discount code can be used per order.
Contact & Support
15. How can I contact customer support?
You can reach us via email at info@blacknwhitearmy.com or through our contact form.
16. Are you open to collaborating?
Yes! If you’re interested, email us at info@blacknwhitearmy.com with your social media links, brand name & proposal.